Frequently asked questions (FAQ)

Is ecosero completely web-based without software installation?

Yes, ecosero is completely web-based, no software installation is required. You only need a current web browser.
Please note that this applies to all participating persons (i.e. also to the moderators and speakers).

Create unlimited organisers / presenters without additional costs. Is that possible for you?

Yes, at ecosero you can create any person as a moderator. Events in the web conference room can be moderated by all your employees.
With ecosero, the usual naming of fixed persons does not apply.
There is also no obligation to be present: moderators can start the web conference room and leave it at any time. With ecosero, the online event is not limited in time or even terminated.

Sample calculation based on ecosero Video conference Pro with five authorized persons (users) for planning and execution: With us, you only need one licence for this if the events are not held simultaneously. With all providers with a named binding, you need five licences.

Do the prices always apply to a virtual room with adjoining rooms and how many events can I hold?

The prices always apply to one virtual room / month with currently eight side rooms (break-out rooms).
These are available at any time for holding any number of events with any number of facilitators.
If you would like to hold several events overlapping in time, you will need a corresponding number of virtual rooms.

Do I need a credit card to test ecosero?

No, no credit card is required. Name and e-mail address are sufficient.
Simply register and get started right away!

Do I have to cancel my test account after the test period?

You do not need to cancel. After the end of the trial period, your account will be automatically deleted.
Before the trial period expires, you will automatically be reminded and can very easily purchase the licence for seamless productive use.

Can I simply change my package?

Yes, you can upgrade at any time during the trial period and also later.

What is the difference between users created via the user administration and contacts created via the profile menu in your address book?

Each user created by the administrator via the user administration receives their own access to your platform as a participant, organiser, administrator or speaker (only in ecosero Premium).
Each user has his own address book (Profile -> Address book) in which he can enter his own contacts.
So when you create an event, you can easily select the participants from your contacts in your address book.
However, the contacts in the address book do not have access to the platform. Unless they have also been created as users via the user administration.

Are there breakout rooms in ecosero?

Up to 8 breakout rooms (group rooms) can be created in a virtual room.

Facilitators can assign participants to group rooms explicitly or by random distribution.
Alternatively, participants can choose a room themselves. Facilitators can go to any room.

Is it possible for a user registered in my account to hold a second meeting at the same time?

Yes, this is possible if you have purchased two virtual rooms.
If you want to hold simultaneous or overlapping meetings, you will need a corresponding number of virtual rooms.

Is there a difference between a presenter and a moderator in a virtual room?

Presenters hold the presentation and have access to the toolbar and can upload presentations.
However, only the moderator can restrict/release participant rights and upgrade participants to presenter or downgrade them to "viewer".
Facilitators can also be presenters.

Can I upload files before the meeting and keep them for a second meeting?

You can start the virtual room 30 minutes before the meeting and upload files.
The documents cannot be kept for a second meeting.
In addition, you have the option of uploading a presentation in the admin area (Preferences for events), which is immediately displayed in the virtual room by default.

In our PRO version, you also have the option of uploading a presentation when creating a meeting, which is automatically loaded into the virtual room at the start.

Should I be ill as administrator, can a participant take over this function?

You can give any user the administration right via the user administration.

In our PRO version, you can make appointments available for other users to take over through the "calendar release". In addition, you can also grant individual participants moderation rights in advance. These persons are then also authorised to start your meetings.

How do I get the ecosero advertisement out of the system for good so that this slide does not appear again and again?

You can log in 30 minutes before the start of the meeting and upload your own slide.

You have the option of uploading your own slide instead of the ecosero slide - in the admin area - which will then be displayed immediately in the virtual room.

How can the participants download the documents?

You upload the file as a presentation in the virtual room with the option to download. Participants then see a small arrow on the left of the presentation and can download the file.

Can participants also upload files directly in the virtual room for the other participants to download?

Every participant can upload files if you make the participant the presenter. If the files are uploaded with the download option, the participants can download them.

Is it possible to import participants, e.g. via a CSV interface?

Yes, you can, for example, import users into the address book in your profile, which you can select later when creating an appointment.
Another possibility is to upload a CSV file with participant data when creating an appointment.

What should I bear in mind when using the system with mobile phones or tablets?

Please use Google Chrome or Mozilla Firefox as your browser or Safari on iPad/iPhone and observe the security settings on the devices.

Is ecosero DSGVO compliant and is my data protected?

Yes, ecosero is DSGVO compliant. All servers, including the STUN and TURN servers, are located in German data centres.
You can conclude an order processing contract with us at any time.
Your data is transmitted SSL-encrypted and stored in accordance with the German data protection standard.

Can someone - unintentionally by me - access the "Meeting Room"?

No, the link for access to the meeting room is unique.
The organiser distributes the link and only those people who have a valid link can enter the meeting room.
The link loses its validity immediately after the meeting.

Tip for more security:
Via the settings in the virtual room (top right) you can change the settings so that you are warned as follows:

• Audio warning tone when new participants enter the room.
• Pop-up message when new participants enter the room